Contact & support

How can we help?

Questions about sales, product, technical support or partnerships? Pick the right team below and we'll get you to the right person.

Sales

Pricing, product fit, trials and demos for your organization.

sales@ondatahub.com Book a demo
Technical support

Help for existing customers with deployment, configuration or issues.

service@ondatahub.com What to include
Partnerships

Resellers, integrators and technology partners who want to work with OnData.

Use the contact form Send a message
Public sector

Texas agencies, schools and universities buying through state contracts.

Texas contracts & ITSAC View contracts

Send a message

Tell us what you need.

We'll route your message to the right team.

Existing customers

Include these details when you email technical support, so our engineers can start troubleshooting right away instead of going back and forth.

Product & version

SecureDB, SecureFile or SecureAI, plus the version you're running
Environment

On-prem, cloud or hybrid, and the database, OS or platform involved
What happened

What you expected, what you saw, and the steps to reproduce it
Impact

Who or what is affected, and whether production is down
Logs & screenshots

Error messages, timestamps and logs redact sensitive data